It’s quick to keep track of feedback form submissions by guiding the entries directly to your Support Scout mailbox. This article addresses the submission of communication type submissions to Support Scout.
Application of the Contact form submissions.
Although it is possible to create a dialogue using the Support Scout API, submitting an email submission form is a more traditional solution. If you are not comfortable creating a communication type on your own (light programming required), we highly recommend one of these fantastic services:
WordPress
Wufoo’s
Feedbackify
The contact form submissions to Help scout.
If your form is designed to send emails to your email address that is designed to be sent to Help Scout, those emails will show in Help Scout much as every other email.
You will reduce forwarding delays by submitting applications directly to your Support Scout Mailbox Address if you do not need to save a copy to your email provider. Instead of sending emails to your linked account ([email protected]), send them directly to your Help Scout Mailbox address. You’ll almost immediately see the contact form submissions pop-up in Help Scout.
Contact form submission and spam.
Many types on the Internet can be spammed sooner or later. Since emails created by your form service are not just normal emails, the Help Scout spam filter will often not recognize spammy form submissions as spam. Modern form providers provide all security options to avoid spam submissions to your site-if you notice that you are receiving a lot of spam content emails from your site service, consult with your service provider for ways to stop these submissions.
If you’ve developed your form using the API, we’d suggest that your developers consider adding a CAPTCHA to avoid automatic spam submissions in your form.
How does it work on your website?
If a visitor heads to a communication page on the website, they will have several fields to join. If the fields have been filled up, they will press the submit button and immediately send it to the email address you specify. Behind the scenes, what happens is that when the submit button is reached, the request is sent to a Perl Script or PHP file, which then reads the request and sends it to your email address. This is just an automatic process and there is no need for a deep knowledge of Perl Script or PHP to make the feedback formwork.
When you get an answer, all the questions you have asked the guest will be filled out in the same order and style each time. This is nice as it is easier to read and understand a message or input if it is replied in the same way each time. Even, if you change the email address to which you wish the form to be sent, only a quick updating of the file has to be made to make some changes so that you receive an update to the new email address.
When a visitor submits their submission, you can configure it to automatically direct the visitor to a page that has whatever reply you want. E.g., it may mean “Thank you for your input!” or “We will respond to your request immediately!” This is a way for the client to know that you have received the details they requested. Setting up a contact form takes longer than just having an email address, but the advantages mentioned in the previous section make it worth an additional period if it supports your website.
FAQ
What’s the best application of the contact form submissions?
As I mentioned before, the best 3 applications are WordPress, Wufoo’s, and feedbackify.
Is it easy to submit a form or it will take some time?
It’s very easy, just follow the rules of the article, and you are all set to start.
